Deposit limits
Cap how much you can deposit per day, week or month. Decreases apply instantly; increases take effect after 24 hours.
Play safe
Responsible Gambling at CrownPlay
Gambling should be entertainment with a price you decide in advance. CrownPlay gives you the tools to set that price — deposit, loss and time limits, cool-off periods and self-exclusion — and this page shows how to use them and where to get free, confidential help in Australia.
Limits in your profile Cool-off 24 h – 6 weeks Self-exclusion up to permanent Gambling Help 1800 858 858
Last updated: 14 September 2026
Around one in a hundred Australian adults experiences serious gambling harm, and many more have moments where play stops being fun. The tools below are free, take effect immediately when tightened and cannot be loosened without a cooling-off period. Use them before you need them.
Tools available in your CrownPlay account
Loss limits
Set a maximum net loss for a period. Once reached you can still withdraw but not deposit or bet until the period resets.
Session time limits
Choose a maximum session length. The app logs you out automatically and shows a summary of your session.
Reality checks
A pop-up every 15, 30 or 60 minutes shows time played and net result and asks whether you want to continue.
Cool-off period
Lock the account for 24 hours, 7 days, 30 days or 6 weeks. Marketing stops and the account cannot be reopened early.
Self-exclusion
Exclude yourself for 6 months, 1 year, 5 years or permanently. Balances are paid out and the account is closed for the full period.
Plan a session before you play
Enter your budget, bet size and pace to see the expected loss over a session. Set a deposit limit that matches the result.
Session Budget Calculator
Plan a gaming session: see how much you are likely to wager and lose at a given bet size, pace and RTP.
Total wagered—
Expected loss—
Expected balance left—
Rounds played—
Minutes until budget is gone (avg.)—
Suggested stop-loss (50%)—
Expected loss = total wagered × (100% − RTP). Real sessions swing far above and below this average. Results are estimates for information only and are not a guarantee of winnings. Always read the full bonus terms before you play. 18+.
Warning signs to watch for
Problem gambling rarely starts with a single big loss. It creeps in through habits. If any of the following sound familiar, take a break and talk to someone:
- Betting more than you planned or chasing losses to “win it back”.
- Gambling with money meant for rent, bills or family.
- Hiding gambling from partners, friends or colleagues.
- Feeling anxious, irritable or low when you cannot gamble.
- Borrowing money or selling things to fund play.
- Losing track of time, skipping sleep or work to gamble.
Free, confidential help in Australia
These services are independent of CrownPlay, free and available to anyone affected by gambling, including family members.
Gambling Help Online
1800 858 85824/7 national helpline and online chat with trained counsellors. Free from any phone in Australia.
Gamblers Anonymous Australia
Meetings nationwidePeer support groups in every state, in person and online.
Lifeline
13 11 1424-hour crisis support if gambling is affecting your mental health or you are having thoughts of self-harm.
Protecting minors
CrownPlay is strictly 18+. Every account is identity-verified and accounts found to belong to minors are closed with funds returned to the rightful owner. If you share a device with children, use parental control software such as Net Nanny or Qustodio, keep your login private and never save your password in a shared browser.
Frequently Asked Questions
How quickly do limits take effect?
Any decrease is immediate. Increases and removals take effect after a 24-hour cooling-off period so that a decision made in the heat of the moment cannot be acted on straight away.
Can I cancel a self-exclusion early?
No. Self-exclusion is binding for the full period you choose and the account cannot be reopened by support, even at your request.
Will I still receive marketing during a cool-off?
No. All promotional emails, SMS and push notifications stop within 24 hours of activating a cool-off or exclusion.
What if I think someone I know has a problem?
Gambling Help Online supports family and friends too. You can also ask CrownPlay to review an account for signs of harm; our team is trained to intervene.
Stay in control
Set a deposit limit today — it takes 30 seconds in your profile and keeps gambling what it should be: entertainment.